Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. General Information
Safe Transfers Bogotá is a private transportation service offering safe and reliable transfers in Bogotá and surrounding areas.
You can book a ride through our website www.safetransferbogota.com, via email at bookings@safetransfers.com, or by phone.
We provide transportation services within Bogotá and nearby areas, including airport transfers and intercity travel.
We offer a range of vehicles, including sedans, SUVs, and vans, to accommodate different passenger and luggage needs.
Yes, all our drivers are experienced, background-checked, and trained to provide a safe and professional service.
No, our drivers do not speak English by default. However, if you require an English-speaking driver, we will do our best to find one for you upon request
Yes, our support team is available 24/7, and we have English-speaking representatives to assist you.
2. Booking and Payment
2. Booking and Payment
We recommend booking at least 24 hours in advance to ensure availability, but we also accept last-minute bookings based on availability.
We accept credit/debit cards, and cash payments.
Yes, modifications can be made up to 12 hours before the scheduled service, subject to availability.
Cancellations made at least 24 hours before the service will receive a full refund. Cancellations within 24 hours may not be eligible for a refund.
You will receive a confirmation email after completing your booking.
3. Ride Experience
3. Ride Experience
Please contact us immediately at or via live chat on our website, and we will assist you promptly.
While we cannot guarantee a specific driver, we will do our best to accommodate your request
Yes, we allow a 30-minute grace period for standard pickups.
Yes, child seats are available upon request at the time of booking.
4. Airport Transfers
4. Airport Transfers
Your driver will be waiting at the designated meeting point with a sign displaying your name.
We monitor flight arrivals and adjust pickup times accordingly. No additional charges apply for reasonable delays.
Yes, you can book a round-trip transfer when making your initial reservation.
